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What you need to know about our Terms & Conditions

When you open an account on danatoto link, you enter into an agreement with us that covers how your account works, how deposits and withdrawals flow through DANA…

Account access rulesPayment and payout policiesDispute resolution steps
danatoto link What you need to know about our Terms & Conditions
REACH OUR TEAM

How to contact us about your account or terms

Our support team is available via live chat, email and in-app messaging to answer questions about the terms that apply to your account.

Live Chat Open the chat window in the lobby or on this page anytime. Our team responds within minutes during active hours and logs your question for follow-up if you're offline.
Email Support Send policy questions to [email protected]. We respond within 24 hours with clarification on terms, account rules or payment procedures.
In-App Messaging Navigate to Account > Help > Contact Us in the mobile app to send a message directly. You'll get a response and can track the status in your message thread.
DATA AND SECURITY

How we protect your account and information

Your account data, payment details and gameplay history are encrypted and stored securely on our servers.

Encryption Standard

All account data and transactions are encrypted using industry-standard protocols. Payment details are never stored on our platform—they flow directly through DANA, OVO, GoPay and QRIS.

Data Retention

We keep account records and transaction history for the duration of your account plus seven years for compliance. You can request permanent deletion of your account and associated data anytime.

Third-Party Sharing

We share only the minimum information needed with payment processors and legal authorities. Your gameplay stats and balance are never sold or disclosed to marketers.

Cookie Policy

We use cookies to keep you logged in, remember your preferences and track page behaviour for site improvement. You can disable non-essential cookies in your browser settings.

Account Changes

Update your account details—email, phone, payment method—anytime in the Account > Settings menu. Changes take effect immediately and are logged for security.

Dispute Request

If you believe a payout or transaction is incorrect, contact support with your account ID and the game or bet details. We investigate within five business days.

Frequently asked questions about our terms

Below are the questions we hear most often about danatoto link's terms and what they mean for your account.

If you violate these terms—such as using someone else's account, attempting fraud, or using prohibited software—we may suspend or permanently close your account. Funds in your wallet will be held pending investigation. Serious violations may be reported to authorities where required by law.

Yes. Go to Account > Settings > Close Account and confirm. Your balance will be withdrawn to your registered payment method within 24 hours. Once closed, the account cannot be reopened; you must create a new one if you wish to return.

Deposit minimums start at 10,000 Rp per transaction via DANA, OVO, GoPay or QRIS. Withdrawal minimums are 50,000 Rp. Maximum limits depend on your payment provider and account age. We set no daily deposit cap but may apply transaction limits for risk management.

Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 1 hour after we verify your request. Bank transfers may take 1–2 business days depending on your bank. Amounts over 10 million Rp are reviewed for compliance before release.

Yes. Go to Wallet > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. You must verify the new method with a small test deposit before you can withdraw to it. The old method remains available until you delete it.

Use the Forgot Password link on the login page. We'll send a reset link to your registered email within five minutes. Click it to create a new password. If you no longer have access to that email, contact support with your account ID and we'll verify your identity and help you regain access.

danatoto link charges no deposit or withdrawal fees. Your payment provider (DANA, OVO, GoPay, QRIS or your bank) may apply their own fees, which are shown at checkout before you confirm. We do not add any hidden costs on top of the payment amount you enter.